1. Patient care

Greeting customer with service behavior

Assist patient for body’s weight measurement before and post dialysis treatment

Coordinate with others department 

Clinic and patient document preparation

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Assist nurse for Patient Laboratory coordination

Assist Nephrologist when visit patient

2. Administration and Documentation

Check patient visit slip and record patient Dialysis payment to system and document

Coordinate with Finance department about payment record daily

Record patient reimbursement information to online system

Record Patient information to nephrology society of Thailand system

Summarise daily revenue and patient volume and submit to Finance department or assigned person on time

Manage daily and monthly inventory stock and report to Head nurse

Summarise used volume of medical supply and equipment daily

Manage office supplies stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update company databases

3.   Communication and service

Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.

Assist nurse for checking patient schedule, patient location and identify patient reimbursement category

Communicates and coordinates effectively with multidisciplinary team.

Provide service to patient and family with quality of care.

Demonstrates willingness to take a good care of patient and family

Provide excellent service

Complies with accepted dress code.

Maintains a professional image among colleagues and to the public.

4. Quality and safety

Performs activities as safety standard

Follow Infection control policy

Report all incident and customer feedback to nurse.

Demonstrates willingness to initiate or participate in unit quality activities for safety culture.