Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:               Front Desk Manager 

LOCATION:      Cliff Lodge 

STATUS:           Full-time, Year-round 

SCHEDULE:      8am-4pm and 3pm-11pm. Possibility of covering mid-shifts (11am-7pm) and night audit shifts (10pm-8am). 

SUMMARY 

As a Full-Time, Year-Round Cliff Lodge Front Desk Manager at Snowbird you'll supervise front desk staff to ensure guest satisfaction.   You'll serve as the Manager on Duty in the absence of upper hotel management and perform front desk duties encompassing all aspects of the front desk operation. 

WHAT YOU’LL DO 

Provide direction and management for the front desk staff.  

Check in guests in an efficient and courteous manner. 

Check guests out and ascertains guest satisfaction and presents bill to the guest.   

Ensure the shift is logged into the afterhours reservation line and book reservations for lodging at the resort. 

Coordinate and solve accounting and billing needs with other departments. 

Resolve guest concerns in a timely manner. 

Answer telephones, receive guest requests and coordinate with the correct department to ensure that guests’ needs are taken care of. 

Work in a fast-paced environment, multitask and maintain attention to detail while providing exceptional customer service. 

Utilize a variety of computer systems such as smsHost, Microsoft Word, Microsoft Excel. 

Make the front desk schedule.  

Monitor supply inventories and orders supplies when necessary.  

Continuously train front desk staff. 

Represent the front desk in Pre/Post Cons and Staff Meetings. 

Run daily and weekly reports.  

WHAT YOU NEED TO GET THE JOB DONE 

Education:   

High School Diploma required,  

College preferred.   

Must demonstrate competency in reading, writing and interpersonal communication skills.   

Requires six months of training in the hospitality industry. 

Experience:  

Must have one-year hotel/hospitality work experience or six months front desk experience with demonstrated competence.  

Must have one-year of supervisory experience.  

Specific Requirements:  

Experience working with Word, Outlook, and SMSHost preferred. 

WORK SCHEDULE 

Specific Shift: 8 am-4 pm and 3 pm-11 pm. Also, possibility of mid-shifts (11:00 am-7pm) and night audit shifts (10pm-8am). 

You must be available to work both shifts based on business needs, including weekends and holidays. You must also be available to cover mid and night audit shifts as needed. 

Shifts may vary from early morning to late evening depending on business levels. 

WORKING CONDITIONS 

Work is routine in pleasant, comfortable surroundings. Hotel Lodge conditions. 

Must be prepared to stay overnight, if necessary, on occasional times of road closures. 

May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird. 

Must be able to stand for long periods of time. 

Work is subject to frequent interruptions, making continuity and accuracy difficult. 

Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird. 

WHY WORK HERE 

Ski pass and comp ticket benefits  

Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees 

Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change 

401k 

Discounts with Powdr partners 

Free transportation to work: UTA Bus, Rideshare Vans, Employee Shuttles 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies. 

birdjobs 

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!