Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Trainer I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Training Department plays a crucial role in connecting our customers to our software at Cox Automotive. As a Client Trainer I, you would be training on core functionality, products, and modules, such as (but not limited to): Pricing, Appraising, AutoWriter, Merchandising, Provisioning, DealFinder, ProfitTime GPS, Conquest, Mobile, Intelligent Promotion, ListingLogic, Price Advisor, and more.

The Client Trainer I is responsible for:

Delivering intensive and complex learning content through web-based training sessions to vAuto clients tailored to multiple learning styles and business needs.Effectively presenting the vAuto suite of products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through training.Training on core functionality, products, and modules, such as (but not limited to): Pricing, Appraising, AutoWriter, Merchandising, Provisioning, DealFinder, ProfitTime GPS, Conquest, Mobile, Intelligent Promotion, ListingLogic, Price Advisor, and more.Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged.Successfully onboarding all assigned accounts with multiple training sessions, covering multiple products.Monitoring usage of all products trained, following each session and proactively reach out to the clients or upper management to address any deficits or concerns.Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to upper management.Becoming an expert of knowledge on the vAuto Tools and products to gain extended knowledge through onboarding, product enhancements, and weekly developments.Accurately update and maintain customer and activity data into Salesforce CRM.Maintaining an in-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealerships.Providing upper management with feedback from training experiences for the purpose of improving the training curriculum, processes, and procedures.Working with new Training Team members as required in mentoring activities.

Minimum Qualifications:

Bachelor’s degree in a related discipline. The right candidate could also have a different combination, such as 4 years experience in a related fieldStrong background in software training and/or automotive dealership experience is requiredMust be experienced and comfortable conducting virtual training sessions on platforms such as Zoom and being on the phone with clients a vast majority of the dayExcellent communication and presentation skillsExceptional organizational and time management skills with the ability to manage multiple projects simultaneouslyCooperative team player with a positive attitudeAbility to prioritize and work independentlyHigh enthusiasm and the ability to work in a fast-paced environmentAbility to communicate effectively within all levels of Cox Organization

Preferred Qualifications:

Bachelors degree preferredExperience working with CRM programs such as Salesforce preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

 Application Deadline: 09/29/2025