Brand Overview:maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more. Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at maurices.com.

Ready to apply? We currently have an opportunity for a Client Technology Specialist to join our team located at our Corporate Office-maurices-Duluth, MN 55802.

Ready to help bring feel good fashion for real life™ to hometowns across North America?  Join our family of amazing individuals in our corporate office in Duluth, Minnesota, ranked one of the Top 100 Best Places to Live in 2019. Since 1931, we’ve helped women look and feel their best every day — making maurices not only a special place to shop, but a great place to work and connect. Apply today!

Position Overview:Performance requirementsSupport client technologies across the Maurices user communityActively and consistently support all efforts to simplify and enhance the customer experiencePerform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and requiredInvestigate system issues and provide solutions using specific product knowledge, system tools and established methods and proceduresWork with desktop engineering to design and refine desktop configurationsPlan, test and implement new or revised desktop solutionsWork with the broader IT team to resolve high level hardware and software issuesResolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLALead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and requiredWork with Client Technologies Engineering to maintain accurate hardware and software inventoriesProvide process, procedure and technical training to the extended support team, including Service Desk Specialists, as requiredLead and/or participate on project teamsProactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables.Keep abreast of developments, releases, roadmaps and issues of both business applications and store infrastructure, and share the information with interested partiesWork with diverse teams to coordinate project activities and share knowledgeProvide training to various user communities on proper use and security of all systems, including new procedures when necessaryEmbrace disciplined IT service management principlesCommitment to Service Management frameworks that include Incident, Change, and Problem Management excellenceUnderstand, review, and approve performance metrics to ensure agreed-upon outcomes are deliveredCreate, maintain, and analyze documentation to enable effective use and efficient ongoing support operations via the Service Desk.Coordinate and track efforts with vendors during system outages, malfunctions, updates and upgrades, assisting as requiredResponsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.Consult with others to assess, analyze, and ensure the resolution technical problems/issuesEnable growth initiatives and lead risk mitigation initiativesParticipates in business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery eventsEnsures all assigned tasks are completed as directed and on time

Work Experience and education requirementsAssociate Degree or Bachelor's in Computer Science, Information Systems, related degree or equivalent years of real work experience.Technical aptitude and basic knowledge of technologies such as: Windows desktop support, core Microsoft Office Applications Windows Servers, and networking technologies

Skills needed:

The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.Works well in a collaborative settingDemonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer.Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.Pays attention to detail and is accurate in completing work assignments. Is able to complete work assignments with little direction.

Location:Corporate Office-maurices-Duluth, MN 55802Position Type:Regular/Full time

Pay Range:

Annual Salary: $50,000.00 - $60,000.00

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.