Welcome page Returning Candidate? Log back in! Client Technology Engineer Job Locations US-NC-WASHINGTON ID 2025-180559 Line of Business PharMerica Position Type Full-Time Our Company

PharMerica

Overview

Provides Tier 3 support and consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Configures, installs, monitors and maintains systems for inventory, asset and license management, O/S image and driver deployment, software deployment and packaging, client encryption, and automation scripts.

Responsibilities Manages and monitors Altiris system servers, site servers, infrastructure and configuration, and works with Symantec support as needed. Coordinates with remote server teamManages Dell Data Protection | Encryption system for client file encryption. Acts as enterprise administrator for all encryption issues and works with Dell support as neededEstablishes and maintains standards for operating system images and configurations, and updates and distributes images to multiple locationsCreates customizations and/or automations for software installations or packagesCreates queries, and/or modifies or consolidates statistical data for reportingEvaluates new equipment for purchase, and creates and tests driver sets as neededWorks on one or more projects concurrently as project team member/lead. Understanding of project life cycle managementTroubleshoots network issues with the environment using networking fundamentals, concepts, practices and proceduresProvides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environmentEffectively communicates complex information to a variety of technical and non-technical customersDocuments and tracks to resolution all project and support request/issues within ServiceNow ticketing systemWorks with Client Technologies team and management to develop and document accurate operating proceduresAssists Client Technologies Analysts as neededPerforms other tasks as assignedConducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Associates degree or equivalent work experience in technology fieldBachelor’s degree in computer related field preferred Minimum four to five years of experience in a technical support role within an information technology department as Tier 2 or Tier 3 supportIT customer care background, hands on end user support experience, VDI or thin client experience preferredExtensive knowledge of desktop and laptop hardwareFamiliarity with networking fundamentals, concepts, practices and procedures, Windows Server 2003/2008 administrationIntermediate to expert knowledge of Windows XP and Windows 7 operating systemsWorking knowledge of MS Office applications; Word, Excel, PowerPoint, Access, Project, Visio and Outlook. Strong troubleshooting, diagnostic and analytical skillsExperience with system automation such as Altiris or SCCM, Group Policy Objects experience, Active Directory, logon scripts, batch language, VBScript, AutoIT scripting experience, SQL query language, O/S image build experience, technical documentation creation, Symantec Endpoint Protection. A+ Certification; MCDST, MCSE certification, CCNA Certification preferredEffective skills of Communication, Teamwork, Customer Service, Dependability, Organization and planning, Problem solving, technological orientationAbility to pay close attention to detail, ability to step through solutions prior to implementation desired About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.