If you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future.

As a Client Technical Onboarding Manager within the J.P. Morgan Technical Implementation team, you will develop client relationships and manage their onboarding needs. You will resolve inquiries, educate clients on products for expense reporting, support card and e-payable acceptance, serve as an account manager, assist with reports and new products, coach clients, and suggest best practices. You will work directly with clients to ensure a top-notch experience, requiring independence and solution-oriented skills.

 

 Job Responsibilities:

Partner with clients to understand their business objectives to offer the best suitable technical solutions and data integration optionsTranslate requirements to technical specificationsBe the liaison between our client’s technical teams and various J.P. Morgan technical, implementation and relationship management teamsEvaluate technical solution impacts to our clients business processesSuccessfully manage multiple, complex projects simultaneouslyDemonstrate creative problem solving and judgmentManage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required qualifications, capabilities and skills:

Minimum of 2years of Commercial Card or Client Onboarding experienceAnalytical aptness to assimilate high level reconciliation solutions with detailed technical requirementsPassion for delivering a consistent, stellar client and partner experienceExcellent problem-solving skillsExcellent written and verbal communication skillsThe ability to work with large, complex, and hi-profile clients. The ability to set appropriate expectations with the client and internal business partners throughout all aspects of the implementation