ADP, Inc. is hiring a Client Tech Support Consultant III in our Roseland, NJ location.

 

Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

 

Well, this may be the role for you!  Ready to design what’s next?

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and take on stretch assignments.  You strive to learn new technologies and find ways to incorporate what you learn into building your results.  You’ll be curious, persistent, and at times persuasive.

As part of our team, you’ll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what’s next for ADP and the industry.  Pace should not scare you. We still find time for a healthy dose of fun.

 

 

WHAT YOU’LL DO:                                                                        

Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive. Learning. You’re always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a “learn as you go” approach with a willingness to figure out new ways of doing things. Create Results. You’re proactive and hands-on.  When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it. Continuous Learning. You will actively collaborate with other associates to share ideas or show what you’ve learned.  You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients. Variety of work. There is no typical day.  You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments. Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements. Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution. Analyzing complex support issues logged in accordance with the client’s SLAs, identifying root causes, and proposing strategic solutions that align with business objectives. Develop comprehensive functional specifications and change control requests, incorporating intricate design and configuration details that require advanced technical knowledge and foresight. Deliver strategic consulting services, provide high-level consulting services to a diverse client base, tailoring solutions to meet unique business challenges and ensuring alignment with industry best practices. Execute advanced configuration and issue resolution. Perform sophisticated configurations and resolve multifaceted client issues that require a deep understanding of system architecture and client workflows. Master knowledge of regulatory frameworks. Maintain an advanced understanding of taxation and Year End activities, ensuring compliance with evolving regulations and standards. Oversee documentation management. Ensure meticulous maintenance of client and support center documentation, implementing best practices for knowledge management and accessibility. Provide second-level post-live issue resolutions within Service Level Agreement timeframes, specifically- investigation, solution identification, recommendation, configuration, unit testing, and solution documentation. Prepare functional specifications and change control requests, including design and configuration details as well as test and document change control requests. Provide clients with guidance on the design and configuration of software solutions while also providing them with functional and technical expertise. Develop and conduct lifecycle mini-project solutions while working with GlobalView Product Managers on developing new projects and items for clients. Modify subsequent configuration and testing activities arising out of support pack applications. Liaise with Service Delivery Coordinators and Account Management and attend meetings. Identify, manage, and test SAP Note applications as advanced corrections. Apply specialist knowledge in the country and/or functional area to improve software solutions and services with a whole client approach.

 

TO SUCCEED IN THIS ROLE:

Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field plus five (5) years of related experience required. The company will also accept a Master's degree and two (2) years of related experience. Telecommuting permitted.

Work Experience. Two (2) years of experience must include: SAP Payroll configuration – rules and schemas, wage types, overpayment functionality; Postings to finance; U.S. Payroll Processing Methodology; SAP HCM integration with other products and Interfaces; Preparing functional specifications and change control requests, including design and configuration details; User Acceptance Testing (UAT); Executing SAP regression testing; Delivering client communications and ticket management/resolution via CRM; Cloning of employee data using Data Sync Manager (DSM); Troubleshooting payroll errors using SAP payroll engine; and ABAP debugging.

 

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to find the best solution. Deliver at an epic scale. We deliver real user outcomes using strong judgment and good instincts.  We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems.  No tasks are beneath or too great for us.  We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work.  Support our associates in times of need through ADP’s Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

 

A little about ADP:  We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.  ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc ® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos

 

What are you waiting for?  Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )

 

For more information please visit: jobs.adp.com

 

#DNS

 

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $109,221.00 - USD $222,200.00 / Year*

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.