Job Title: Client Team Representative
Job Description

The Client Team Representative plays a vital role in resolving client and debtor requests received via the phone system and transferring calls to the appropriate team for additional assistance when necessary. This position involves responding to client requests for information regarding account updates, facilitating request fulfillment via email and internal systems, and reviewing client accounts for potential skip work requests. As a key contributor, the Client Team Representative ensures exceptional customer service that supports and enhances client relationships.

ResponsibilitiesSupport and fulfill client and debtor requests via the company phone system.Answer client and debtor calls, providing accurate data entry and updates.Research and review incoming requests for action needed by the operations team.Support and fulfill client requests received via assignment system using company systems such as VRM, RepoRoute, and Freshdesk.Conduct initial review of new addresses provided by clients to determine necessary actions.Communicate clearly and precisely with clients to focus on request fulfillment.Provide daily, weekly, and monthly reporting to management.Essential SkillsAt least 1 year of recent call center or customer service experience.Experience with multiple phone lines preferred.Proficiency in Microsoft Office, including Outlook, PowerPoint, Word, and Excel.Good job tenure with no more than 3 jobs in the last 5 years.Additional Skills & QualificationsCustomer support experience.Inbound call handling skills.Work Environment

The position offers a hybrid work model after initial training, allowing the option to work from home on Mondays and Fridays, with in-office attendance required on Tuesdays, Wednesdays, and Thursdays. The working hours are from 11 AM to 8 PM. Employees will receive a competitive compensation package and a full suite of benefits, including medical, dental, vision, 401k, pet insurance, and holidays.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Jul 4, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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