About the Role We are seeking a detail-oriented, customer-focused Customer Service Representative to join a dynamic team supporting fleet operations. This role is not high call volume; instead, it is a heavy email and case management position requiring strong written communication, research skills, and problem-solving abilities. You will work closely with internal departments and account managers to resolve customer issues, provide vehicle-related support, and ensure a high-quality experience for drivers and clients. Key Responsibilities + Manage a high volume of customer emails and Salesforce cases + Support account managers with tasks related to fleet operations + Assist drivers with vehicle issues (ex: impounded vehicles, service needs, missing info) + Conduct research to resolve customer inquiries and think outside the box to identify solutions + Communicate with various internal teams daily through MS Teams + Make outbound follow-up calls as needed + Update customer information in real time while multitasking across multiple systems + Utilize internal systems for vehicle selectors, billing updates, report generation, insurance card distribution, and driver data changes + Contact drivers via phone/email to collect missing details Required Qualifications + 2+ years of customer service experience in an office environment + Strong written and verbal communication skills + High attention to detail and strong problem-solving ability + Proficiency with computers, MS Office (Outlook, Word, Excel), and navigating multiple databases + Typing speed of 40+ WPM (test required) + High school diploma + Comfortable with outbound calls + Ability to work fully onsite Preferred Experience + Salesforce experience Work Environment + 100% onsite in Schaumburg, IL + Business casual environment + Modern office amenities including ping pong tables, golf simulator, gym membership with classes, and sauna + One-hour unpaid lunch + (2) 15-minute breaks Why This Role Stands Out + Opportunity for long-term growth with strong potential for conversion to permanent employment + Plenty of overtime availability + Stable team and supportive environment + Brand-new, amenity-filled office space Job Type & Location This is a Contract to Hire position based out of Schaumburg, IL. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.