Job Title: Client Support Specialist

The Showroom Client Support Specialist is the welcoming, knowledgeable first point of contact for customers who walk into or reach out to our showroom. In this highly visible role, you’ll guide homeowners tackling DIY projects as well as commercial and trade clients placing material orders—helping them move confidently from idea to completion.

You’ll support customers throughout the entire sales and fulfillment journey: answering questions, recommending products, processing orders, coordinating deliveries, and following up to ensure everything went smoothly. If you enjoy building relationships, solving problems, and being part of a tight‑knit, family‑owned organization, this role offers both stability and room to grow.

What You’ll DoCreate a warm, professional, and helpful experience for every showroom visitorAssist DIY homeowners with product selection, quantities, and application considerationsSupport contractors, commercial clients, and trade customers with pricing, order placement, and account‑based serviceRespond promptly to customer inquiries by phone, email, and in personBuild trust by understanding customer needs and recommending practical, effective solutionsAccurately enter and process orders using internal systemsCoordinate inventory availability, scheduling, deliveries, and customer pickupsProactively communicate order status updates and timelinesResolve order issues, backorders, and delivery concerns efficiently and professionallyComplete all required documentation, confirmations, and follow‑ups with attention to detailConduct post‑order follow‑ups to confirm satisfaction and strengthen customer relationshipsMaintain organized customer records, notes, and order historiesSupport repeat business by delivering consistent, dependable serviceCollaborate with internal teams to ensure smooth, end‑to‑end customer experiencesKeep the showroom clean, organized, and welcomingAssist with product displays, samples, and general showroom upkeepSupport administrative tasks related to sales tracking, reporting, and customer serviceFollow all company policies, procedures, and safety standardsWhat You Bring

Essential Skills

Strong customer service and communication skillsProficiency with Microsoft OfficeExperience with order entry and data accuracyComfort making outbound customer callsSolid administrative and organizational skills

Additional Qualifications

High School Diploma3+ years of experience in customer service or a related industryWork Environment & ScheduleWinter (December–March): Monday–Friday, 7:00 AM–4:00 PMSpring/Summer (April–November): Monday–Friday, 7:00 AM–5:00 PM and Saturdays 7:00 AM–12:00 PMSaturday work is required and includes guaranteed overtimeWhy Join Us?Family‑owned organization with a supportive, team‑oriented cultureClear opportunities for growth and expanded responsibilitiesPay increase upon conversion to permanent employmentCompetitive permanent benefits package, including:Health, dental, and vision insurancePaid time off and paid holidaysPaid sick time and disability insuranceEmployee discountsJob Type & Location

This is a Contract to Hire position based out of FISHKILL, NY.

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in FISHKILL,NY.

Application Deadline

This position is anticipated to close on Mar 17, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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