Job Title: Client Support Specialist

Book for immediate interests: https://talentassistant.actalentservices.com/assistant/bookings/BfUTMTxl

Job Description

The Showroom Client Support Specialist serves as the primary point of contact for customers visiting or contacting the showroom. This role is responsible for delivering exceptional customer service to both homeowners completing do-it-yourself projects and commercial or trade clients placing material orders. The position supports customers throughout the entire sales and fulfillment process—from initial inquiry and product selection through order placement, coordination, delivery, and post-sale follow-up. This individual plays a critical role in ensuring a positive customer experience, accurate order fulfillment, and strong long-term customer relationships.

Responsibilities

Greet and assist showroom visitors, providing knowledgeable, friendly, and professional service.Guide DIY homeowners through product selection, helping them understand materials, quantities, and application considerations.Support commercial clients, contractors, and trade customers with order placement, pricing inquiries, and account-based service.Respond promptly to customer inquiries via phone, email, and in-person communication.Build rapport and trust with customers by understanding project needs and recommending appropriate solutions.Enter and process customer orders accurately within internal systems.Coordinate order fulfillment, including inventory availability, scheduling, and delivery or pickup logistics.Communicate order status updates clearly and proactively to customers.Resolve order discrepancies, backorders, or delivery issues in a timely and professional manner.Ensure all required documentation, confirmations, and follow-ups are completed accurately.Conduct post-order follow-up to confirm customer satisfaction and address any issues.Maintain organized customer records, notes, and order histories.Support repeat business by providing consistent, reliable service to returning customers.Collaborate with internal teams to ensure seamless customer experiences.Maintain a clean, organized, and welcoming showroom environment.Assist with product displays, sample organization, and general showroom upkeep.Support administrative tasks related to customer service, sales tracking, and reporting.Adhere to company policies, procedures, and safety standards.

Essential Skills

Proficient in customer service.Skilled in Microsoft Office.Experience with order entry and data entry.Ability to make outbound calls.Strong administrative support skills.

Additional Skills & Qualifications

High School Diploma.3+ years of experience working in a service or related industry.

Work Environment

The work schedule is 7 AM - 4 PM Monday - Friday for Winter Months (December - March) and Monday - Friday 7 AM - 5 PM and Saturdays 7 AM - 12 PM for the spring/summer months (April - November). Working on Saturday is a requirement, with guaranteed overtime. The role involves standing on feet a lot and will be based in the showroom. This is a family-owned organization with ample opportunity for growth and increased responsibilities. Upon conversion to permanent employment, there will be a pay rate increase. Permanent benefits include health insurance, paid time off, employee discount, vision insurance, dental insurance, paid sick time, disability insurance, and paid holidays.

Job Type & Location

This is a Contract to Hire position based out of FISHKILL, NY.

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in FISHKILL,NY.

Application Deadline

This position is anticipated to close on Mar 16, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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