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DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

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The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

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Position: First Shift Client Support Specialist

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Shift: 800pm –; 4:30pm, Monday-Friday; holidays and weekends as needed

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Pay: $21.00per hour

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Additional Incentives:There are no further incentives available beyond what has been outlined

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In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

\n\nAssess and address customer needs to ensure satisfaction and build strong, lasting relationships.\nResolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.\nServe as the primary liaison between customers and internal teams like warehouse and transportation.\nBuild and maintain trust with customers through clear, open, and interactive communication.\nProcess and accurately input all customer orders and special shipping requests.\nTrack customer orders and proactively communicate status updates and any changes.\nCoordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.\nManage all order-related paperwork and maintain organized files for easy access.\nMaintain and update a current and accurate procedures manual for all client support processes.\nRun various reports to check product availability and inventory integrity and identify and resolve variances.\nContribute to and participate in initiatives that improve safety, quality, and productivity.\nEnsure all food safety and quality guidelines are followed in all tasks.\nCrosstrain in various tasks to provide coverage and assistance to other team members.\nDemonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.\nEffectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.\n\n

SECURITY AND SAFETY

\n\nAdheres to all company security and inventory control procedures.\nMaintains a secure work environment and reports any safety or security concerns to management immediately.\nUpholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.\n\n

QUALIFICATIONS

\n\nEducation: High school diploma or GED required; some college is a plus.\nExperience: 1–;2 years of customer service experience in a third-party logistics (3PL) environment.\n\n

REQUIRED SKILLS

\n\nExcellent verbal and written communication skills in English.\nAbility to interact with customers professionally and courteously.\nBasic computer proficiency, including Microsoft Word and Excel.\nPreferred: Experience with inventory management systems and/or fluency in Spanish.\n\n

PHYSICAL REQUIREMENTS

\n\nThe role requires standing, sitting, and moving intermittently throughout the workday.\nMust be able to perform focused, detail-oriented work.\nRequires effective sensory, motor, and manual dexterity skills to perform job duties.\n\n

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Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

\n\nAffordable medical, dental, and vision coverage available beginning on your 30thday\nPTO program for all associates, including paid holidays and vacation\n401(k) with generous company match\nTuition reimbursement program\nExcellent training and career advancement opportunities\n\n

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Grow your skills. Shape your world.