About Gartner Digital Markets: 

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations Capterra, GetApp, Software Advice and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career. 
 

Job Summary: 
The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star Client Success professional who will support our clients. As a member of the Client Success team, you will resolve incoming support questions while ensuring all client needs are met with both speed and empathy, while also working with growing our accounts through proactive cross sell & upsell opportunities.

Static Shift Timings:  2:00 PM IST – 11:00 PM IST (4:30 AM EST – 1:30 PM EST) 

What You Will Do:

Resolve incoming support tickets promptly and efficiently, ensuring client issues are addressed with utmost knowledge & professionalism.

Build and maintain strong relationships with key accounts through regular outreach via meetings and emails, acting as a trusted advisor to help clients achieve their goals.

Update and manage account information and content for existing clients, ensuring accuracy and relevance.

Identify opportunities for increased vendor investment by engaging underspending clients and demonstrating the value of our solutions.

Proactively pursue opportunities to drive sales growth and achieve revenue targets by recommending relevant solutions and expanding client engagement.

Support vendors through the upgrade process, handling basic vendors and building on value to upgrade them.

Take ownership of your learning and development by actively seeking feedback, asking questions, and pursuing growth opportunities.

Collaborate with internal teams to maximize the value we deliver to clients and contribute to team objectives.

Execute key workflows such as client onboarding to set vendors up for long-term success and minimize churn.

Proactively drive client retention and deliver a positive client experience by ensuring new clients are successfully onboarded and consistently supported throughout their journey.

What you will need: 

Bachelor’s Degree from an institute of repute. 

6 months to 2 years of relevant sales or customer support experience.  

Excellent communication skills, verbal and written with a high-level professionalism.  

Strong organizational and time management skills, with ability to multitask. 

Enthusiasm for helping and educating others. 

Interest in marketing, business and technology, SaaS knowledge is a plus. 

What you will get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

Collaborative, team-oriented culture that embraces diversity 

Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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