System One has partnered with a professional services company that is seeking a strategic and operationally-minded leader to oversee their client experience strategy from onboarding through long-term partnership. This role is ideal for someone who thrives in a fast-paced environment, excels at cross-functional collaboration, and is passionate about building scalable systems that drive client satisfaction, retention, and growth. You’ll lead a high-performing team, serve as a key connector across departments, and ensure their clients receive consistent, high-impact support throughout their journey. What You’ll Be Responsible For + Architect and refine service delivery standards that align with company goals and client expectations. + Analyze client feedback and performance data to identify trends and drive continuous improvement. + Lead initiatives that enhance the full client lifecycle, increasing engagement and long-term value. + Build and mentor teams through training programs that foster excellence, accountability, and growth. + Oversee onboarding and implementation processes to ensure timely, high-quality delivery. + Act as a strategic liaison between Sales, Implementation, and Client Success teams to ensure seamless transitions. + Optimize workflows and service models for scalability, efficiency, and client satisfaction. + Partner with internal departments (Product, Finance, Operations) to proactively resolve challenges. + Advocate for client needs across the organization, ensuring alignment and responsiveness. + Provide executive-level oversight for strategic accounts, fostering trust and anticipating future needs. + Support revenue growth by identifying upsell and cross-sell opportunities in collaboration with Sales. + Define and track departmental KPIs, reporting insights and trends to senior leadership. + Cultivate a culture of accountability, innovation, and collaboration across your teams. + Serve as a senior escalation point for high-value clients. + Other duties as assigned. Education & Experience + Bachelor’s degree in Business, Marketing, or related field (MBA preferred). + 7+ years of experience in client success, account management, or customer experience leadership. + 3+ years in a senior management role, preferably within a professional services environment. + Proven success in leading cross-functional teams and driving strategic initiatives. + Strong project management skills and experience delivering complex programs on time and within scope. + Comfortable managing executive-level client relationships and navigating high-stakes conversations. Skills & Traits + Exceptional communication and presentation skills + Data-driven decision maker with strong analytical capabilities + Highly organized and detail-oriented + Adaptable and resilient in fast-paced environments + Low ego, open to feedback, and committed to continuous growth + Strong leadership presence with the ability to inspire and influence + Customer-first mindset with a passion for service excellence + Proficient in CRM platforms and business software (Microsoft Office Suite, Adobe, etc.) Work Environment + Office-based role in Tulsa, OK + Standard office equipment used daily + Confidentiality and professionalism required + Reliable attendance and punctuality are essential System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: #208-Rowland Tulsa System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.