Client Success Manager **General Information** Press space or enter keys to toggle section visibility City Hopewell, New Brunswick, Princeton, Trenton State/Province New Jersey Country United States Department SERVICE DELIVERY MANAGEMENT Date Saturday, August 9, 2025 Working time Full-time Ref# 20036278 Job Level Individual Contributor Job Type Experienced Job Field SERVICE DELIVERY MANAGEMENT Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 54,060 Annual Base Salary Maximum 108,120 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) . **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . **Purpose:** + The Health Care Client Success Manager role is a key services delivery operations position. Objectives of position are to build and maintain successful client relationships, deliver operational excellence, manage daily operations of a client account/account team, provide reporting, facilitate/own client focused communications, and act as the project manager for new + Participates in or leads cross-functional teams focused on the delivery of new or existing projects. + Plans and directs project schedules. + Monitors projects from initiation through delivery. + Organizes the interdepartmental activities ensuring completion of the project on schedule. + Communicates project status frequently both internally and externally. **Scope:** + Client Relationship Management. + Communications, Relationship building and Networking. + Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness. + Effective communications (internally & externally). + Effective, efficient resolution of client problems/issues, leveraging internal/external resources. + Understand & leverage Xerox print technology and solutions. + Focal point for service level agreement management, key performance indicators, reporting, and problem resolution. + Advise client of opportunities to improve the success of their business operations. + Understand client’s industry, business and their critical business drivers. + Provide support for new deal implementations with implementation partners. + Develop and conduct client business reviews & support overall client communication plan in partnership with sales. + Meet all monthly reporting requirements and manage internal control. + Prior Project Management experience is required. + Prior experience working in Health Care field is preferred. + Work Location: Approximately 80% Virtual / 20% On-site at client locations in New Jersey. **Must have:** + Excellent oral and written communications skills. + High degree of competency with MicroSoft suite of applications. + Be comfortable working with and in the Health Care Industry. + Valid driver's license and ability to drive to client locations regularly. \#LI-CL1 \#LI-HYBRID Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.