Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Audigent, a part of Experian is the leading data activation, curation and identity platform. Audigent's pioneering data platform unlocks the power of privacy-safe, first party data to maximize addressability and monetization of media at scale without using cookies. This is position reports to the Head of Strategic Accounts. As one of the industry's first data curation platforms powered by its unique identity suite (Hadron ID™), Audigent is transforming the programmatic landscape with its SmartPMP™, ContextualPMP™ and CognitivePMP™ products, which use artificial intelligence and machine learning to package and increase consumer-safe data with premium inventory supply at scale. Location preference: New York City (Hybrid)

As a Client Success Manager on our Strategic Accounts team, you'll support the management and growth of Audigent's enterprise clients. Working with Sr CSMs and Account Directors, you'll help implement client strategies, manage daily account operations, and ensure exceptional service delivery. You will be given an excellent opportunity to learn the programmatic advertising ecosystem while developing skills in client management, data analysis, and strategic account growth.

Responsibilities:

Client Support & Account Management

Support senior team members in managing strategic client relationshipsHelp with daily client communications and requestsHelp prepare and deliver performance updates, QBRs, and campaign reportsParticipate in client calls and meetings, taking detailed notes and following up on action itemsMaintain Deal Libraries, targeting strategies, and account documentation

Campaign Execution & Analysis

Support implementation of PMP deals and data segment activationsMonitor performance of data solutions and identity productsHelp analyze audience insights and campaign effectivenessHelp create client-facing reports and presentationsTrack Indicators and maintain performance dashboardsSupport delivery of audience recommendations

Team Coordination

Coordinate with our teams (Product, Solutions, Marketing) on client requestsHelp gather and document client feedback for product improvementsSupport account planning programsHelp identify upsell opportunities within existing accounts

Development

Develop expertise in programmatic advertising and the Audigent & EMS product suiteLearn to identify client needs and recommend appropriate solutionsBuild understanding of market trends, audience insights, and competitive landscapeParticipate in training sessions and industry events

Qualifications2+ years of experience in account management, client success, or digital advertisingBachelor's degree or equivalent practical experienceShow interest in advertising technology and digital mediaExperience maintaining clean records of sales outreach and contacts in a CRMExperience with digital advertising conceptsExperience working with data and creating basic reportsExperience establishing communication and engagement with prospectsExperience analyzing data and identifying patternsPrevious internship or experience in ad tech, media, or marketingExperience with client-facing rolesBasic knowledge of Excel functions (pivot tables, vlookups)Travel Required: Occasional travel for client meetings and events

Additional Information

Benefits/Perks:

Great compensation package and incentive planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidays

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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