Client Success Executive

Client Partner I

Who We Are:

UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

 

You Are:

UST HealthProof is searching for a highly skilled and experienced Client Success Executive to join our growing team. The Client Success Executive provides strategic leadership for large stakeholder relationships, tracking long and short-term goals in alignment with corporate strategy; while ensuring business revenue and EBIDTA growth, customer satisfaction and matrixed internal engagement. You have experience building deep relationships with customer stakeholders at all levels for business opportunities. You listen to the customers, excel at deal sensing, deal solutioning, deal narrative, deal closing and deal executions and follow through constantly on all deals – large and small.

The Opportunity:

As a Client Success Executive at UST HealthProof, this is your opportunity to:

•        Partner with the client to solution customer problems and identify additional potential business opportunities.

•        Enable quick wins for the organization by leveraging assets and teams within, with a focus on customer success.

•        Show Quarterly progress on revenue and EBITDA aligned with corporate driven goals on P&L.

•        Align with vendor management to ensure the ecosystem is performing as client expects.

•        Improve quality of revenue, by bringing in more revenue sharing models and opportunities.

•        Prepare long-term and short-term goals and account objectives. Present reports on account progress, performance, SLAs and goals to senior leadership and stakeholders as well as percolate to matrixed team

•        Provide strategic leadership for extensive interrelated programs of work to ensure that we are enabling change and delivering benefits in line with overall business strategic aims.

•        Apply extensive business and technological mastery to conceive and bring innovative ideas to fruition. Ensure constant learning on the business domain of current focus areas.

•        Negotiate contracts on behalf of the company and establish cost parameters, budgets, campaigns, and ensure ROI on investments

•        Fully accountable and responsible for the business and for bringing in consistent cost controls throughout the business cycle and matrixed organizations.

•        Motivate team members to exceed expected goals; ensure engagement and retention of key talent. Cast a leadership shadow and mentor others.

This position description identifies the responsibilities and tasks typically associated with the performance of the position.

Other relevant essential functions may be required.

 

What You Need:

You bring:

•        Bachelor’s degree

•        7+ years of relevant experience as a Client Success Executive for a Health plan with in-depth Health plan or Healthcare knowledge

•        Experience conceptualizing new holistic solutions that lead to large highly complex deals and act as differentiators in positioning HealthProof with the customer

•        Experience in creating an optimal technology road map, identifying technology skill sets to be built or bought over the next 2 to 3 years, selecting the right infrastructure and technology platform. Must have an extremely sound sense of what technology means, and what/how certain technologies are used.

•        Experience performing outcome-based pricing, creating cost benefit model using ROI, internal rate of return, and other management concepts

•        Experience creating complex estimates including third party commercial inputs and large complex deals and obtain approval from relevant stakeholders (leadership, legal etc.)

•        Experience creating account growth strategy plan and implementation plan; owning the account AOP and independently manage at least 1 complex account (>15m) or multiple small accounts

•        Experience reviewing and validating solutions in proposals and architect solutions for large/transformational deals. Engage/disengage with stakeholders so that program benefits are maximized

•        Always focused on performance and outcomes, by harnessing teamwork and collaboration. Good at delegating tasks and managing team members’ contributions appropriately

•        Experience managing a program at an Enterprise level

•        Define and improve Knowledge Management (KM) effectiveness for the engagement

•        Requirements Gathering & Analysis/Requirements Management with the client

•        Demonstrable positive movement in relationship maturity with leadership in C-suite and below.

•        Highly effective in engaging in a meaningful conversation starting from breaking the ice in a first introduction meeting to setting a stage for major discussions such as presentation and proposal submission

•        Possess very high emotional intelligence to work in a highly collaborative environment

•        Very sharp listening skill, a very quick thinker who comprehends the content and sense similar scenarios/problem statements/opportunity to build on top of the story

•        Good observer, exceptionally business savvy about vertical and about overall business industries and how certain technologies are leveraged across the board

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range:  $165,000 -$185,000 per year

 

Benefits

Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.

 

Guiding Principles

These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.

Simplicity

Simplifying complexity underlines everything we do—this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.

Integrity

Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.

People-Centricity

Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.

Leadership

Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.

Mission

A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.

Equal Employment Opportunity Statement

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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