We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. 

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.

Are you a problem solver and creative/strategic thinker who thrives on helping clients exceed their goals through building collaborative relationships, ensuring exceptional service and enabling deep adoption of and value from Oracle technology and who craves a high organizational profile?  If so, we want you on our team!  

Within Oracle Health Government Services and the Client Excellence Pillar, our client success executive team is dedicated to being structured, standardized, and proactive in relationships with the VA Medical Centers (VAMC) that are live or in-deployment with Oracle Health software.   We are the end-to-end owners of the relationships with VA Medical Centers.  We establish and execute site-level strategy aligned with the priorities of the executive leadership team at each VAMC.  We bring the best products and people to ensure adoption, roadmap awareness and input, and drive the site to self-sufficiency after deployment.  We ensure learnings are communicated across the VA and Oracle for the benefit of all, and we continue to enhance the model for future sites.   

As a client success executive, you will proactively build and maintain the relationships with one or more VAMC’s.  You will operate efficiently and reliably, communicate effectively at executive levels across Oracle and the VAMC, serve as a trusted advisor to the VAMC executives, solve problems, and elevate and measurably improve the VAMC---driving the site to serve as a passionate advocate for Oracle Health.   You will be a master of working in a matrixed environment, drawing on the power of various Oracle Health teams and your peers within the client success team.   

 

Responsibilities: 

Accountable for the relationship with one or more client VAMC’s 

Forms meaningful, beneficial relationships with VAMC personnel as a “trusted advisor” 

Determines and executes on client strategic plans, aligning OHGS activities with VAMC priorities.  Presents client strategies to OHGS executive audiences. 

Maintains and works on client issues.  Engaging correct processes and people to deal with issues via national teams or local personnel across OHGS and the VA. 

Goal-driven: Attains measurable improvement on various metrics such as satisfaction scores and adoption metrics  

Brings cross-functional teams from Oracle together to execute on strategic plans and solve problems 

Prepares verbal and written monthly and quarterly briefings to large audiences within Oracle Health, executive leadership teams at sites, and VA national personnel 

Shares learnings from VAMC’s with peers and OHGS teams as applicable 

Ability to work collaboratively 

Seeks improvement relentlessly 

Top skills or competencies to be successful: 

Excellent oral and written communication skills at executive levels 

Critical-thinking and decision-making balancing needs of multiple stakeholders 

Ability to lead and manage teams to excellence in matrix environments 

High reliability in accomplishing tasks with minimal supervision – both recurring and one-off 

Ability to navigate organization (VA and OHGS) to solve client problems and escalate effectively 

Strategic thinking 

Relationship-building 

“Can-do” spirit and relentless positivity