At JPMorgan Chase, our Wealth Marketing team is dedicated to delivering innovative and compliant communications that resonate with our clients. We are seeking a strategic and experienced Vice President to lead our creative strategy and governance efforts, ensuring our communications are both client friendly and aligned with legal and brand guidelines.

As the Vice President of Client Servicing Communications within the Servicing Governance Taskforce, you will play a pivotal role in shaping the voice of our brand while ensuring compliance with legal standards. You will collaborate with product and legal partners to understand the boundaries we can push, review copy, and work with agencies and third parties to deliver exceptional communications. Additionally, you will serve as a key partner, providing consulting and strategic insights.
 

Job Responsibilities

Champion brand guidelines and value proposition: Lead the review and approval process for all servicing letters and communications, ensuring alignment with brand guidelines, legal standards and broader value proposition.Collaborate with product and legal partners to understand regulatory boundaries and ensure compliance in all communications.Work closely with agencies and third-party vendors to develop creative strategies and templates that enhance customer engagement.Serve as a key partner on the Servicing Governance Taskforce, providing strategic consulting and insights to elevate client experience Provide leadership and mentorship to junior team members, fostering a culture of creativity and compliance.Monitor industry trends and best practices to continuously improve our creative strategy and governance processes.Own creative playbooks for servicing communications: Maintain a consistent brand voice across all communications, ensuring that all materials reflect our brand values and objectives.

Required qualifications, capabilities and skills:

Bachelor's degree in Marketing, Communications, Business, or a related field5 plus years experience in copywriting, creative design, regulatory communications and governance within the financial services industry.Strong understanding of legal and regulatory standards related to marketing communications.Excellent written and verbal communication skills.Proven ability to collaborate with cross-functional teams and external partners.Strategic thinking and problem-solving abilities. Detail-oriented with strong organizational and project management skills.Ability to work in a fast-paced environment and manage multiple priorities.

 

Preferred qualifications, capabilities and skills:

Advanced degree