ESSENTIAL FUNCTIONS:
Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the distribution center, the internet, the mainframe, PCs, laptops and new computer technology.Configures and installs Windows workstations and other computer equipment used here in the Skechers Distribution Center.Performs primary network system administration on network servers as needed.Installs certifies and troubleshoots Skechers Distribution Center network cabling infrastructure, including a wide variety of local area network equipment and software including; Hubs, Wireless Access Points, Switches, Wireless Adapters, Servers, Laptops, Desktops, Label Printers, Cell Phones.Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patters of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.Works with programmers to solve mainframe application problems to meet end-user computing needs.Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.Enforces the Skechers network security and installation procedures.Works with vendors on problem resolutions, repairs or replacements of hardware/software under warranty or under maintenance contracts.Provides support for and troubleshoots multi-media devices TV’s, satellite boxes, projectors, PA systems, etc.….Provides support for and troubleshoots peripheral devices including local/network printers, wired and wireless handheld RF scanners and document scanners.ADDITIONAL SKILLS:
Identify, analyze and troubleshoot a wide range of complex technical computer and network-related problems effectively.Listen and communicate information to a wide variety of clients at all levels of skill.Deliver user support both in-person and over the phone in a professional mannerSupport the Distribution Center’s objective by training others in use of their computers and applications.Learn and provide network support; learn and apply new technical knowledge quickly.Communicate effectively with a diverse user base both verbally and in writing.Work independently and as a member of a team.Maintain cooperative work relationships.Demonstrate sensitivity to, and respect for, a diverse population.EDUCATION AND EXPERIENCE:
Education in Technology Field Preferred3-4 Years Experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment
$26.00 - $27.00 an hour
About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.