American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Client Service Technical Manager for our Client Services Team. As a Client Services Technical Manager, you will be responsible for overseeing daily operations of the Client Services Team ensuring high quality support and service delivery to internal and external stakeholders. Additional responsibilities for this role may include and not limited to:

- Manage and Audit day to day operations of the team to ensure efficiency and adherence to service standards
- Train, assist and coach team members to ensure they meet or exceed performance expectations
- Ensure timely processing of support tickets
- Develop and implement new processes to improve client operations and experience
- Travel to trade shows and conferences to present AGWS products