Job description

 

As a Client Service Representative (CSR) at Broadview Animal Clinic, you will be the first point of contact for our clients and their pets. You’ll play a critical role in providing exceptional customer service, ensuring a welcoming and efficient front desk environment, and supporting the veterinary team by managing client communications and administrative tasks. This is a vital position that combines a passion for animals with excellent people skills.

Key Responsibilities:

Greet clients and patients warmly, creating a positive and professional first impression Answer incoming phone calls, schedule appointments, and respond to client inquiries Check-in and check-out clients, including processing payments and providing invoices Maintain accurate and up-to-date client and patient records using practice management software Communicate clearly and compassionately with clients regarding hospital policies, procedures, and updates Handle multi-line phone systems, emails, and in-person interactions efficiently Facilitate the smooth flow of communication between clients and the veterinary team Manage waiting room cleanliness and ensure a calm, safe environment for pets and their owners Assist with general office duties such as filing, data entry, and inventory management support Support clinic goals for customer satisfaction, retention, and compliance with preventive care

Qualifications:

High school diploma or equivalent required Previous experience in a veterinary, medical, or customer service setting preferred Strong communication and interpersonal skills Comfortable working in a fast-paced, team-oriented environment Proficiency with computers and ability to learn veterinary software systems Compassion for animals and empathy for their owners Ability to handle sensitive situations with discretion and professionalism

Physical Requirements:

Ability to sit, stand, and walk for extended periods Capable of handling occasional lifting of pets or supplies up to 50 lbs Comfortable around animals of all sizes and temperaments

Schedule:

Must be able to work evenings and Saturday's. We are closed on Sunday's, yay! Must be flexible with scheduling to meet the needs of the hospital

Benefits

Medical/Dental/Vision Life insurance Short term/long term disability 401K PTO Paid holidays Uniform allowance Employee pet discount

Compensation: $18.81 - $20

Accepting applications through August 31st, 2025.

Job Type: Full-time

Pay: $18.81 - $20.00 per hour

Benefits:

 

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

 

Work Location: In person