Job Description

We are seeking an experienced Administrative Supervisor to oversee day‑to‑day office operations for a collections organization located in downtown Louisville. This role is well‑suited for a hands‑on leader with a call center or high‑volume customer service back ground who enjoys coaching teams, supporting performance, and ensuring smooth office operations.

This position oversees a team of approximately 40 employees, including administrative staff and customer service/collections representatives, and plays a key role in training, development, and operational support.

Key ResponsibilitiesOversee and coordinate daily office operations to ensure efficiency and organizationLead, train, coach, and provide ongoing feedback to administrative and call‑center teamsSupport customer service and collections staff with guidance and escalation handlingMaintain high standards of customer service, professionalism, and complianceAssist with attendance tracking, performance feedback, and employee developmentCollaborate with leadership to identify workflow improvements and enhance operationsRequired Qualifications2+ years of supervisory or leadership experienceCall center or high‑volume customer service experience requiredProven ability to train, coach, and provide performance feedbackStrong communication, organizational, and customer‑focused skillsAbility to manage multiple priorities in a fast‑paced environmentPreferred QualificationsExperience working in a client‑focused, service‑driven environmentPrior experience supervising teams of 15+ employeesStrong problem‑solving and conflict‑resolution skillsCollections experience is not requiredJob Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Apr 17, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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