Client Services Project Manager (IRT - exp essential):
Summary of Essential Job Functions:
Act as main point of contact for the client during study maintenance
Organise or participate in regular client meetings
Respond to all client requests in a timely manner
Manage study and Program budgets, Change Orders (COs) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues
Work with APM to author data change requests based on Client’s request
Pre-approve data change requests as needed
Coordinate the implementation and review of the data changes
Review helpdesk tickets that get escalated from APM team
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to helpdesk study guides
Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams
Work with APM to write study user guides
Investigate issues and manage them through to resolution
Provide peer-level training, mentoring of new hires and Jr. PM Staff, and give formal technical training sessions.
May participate in Investigator meetings, bid defences, quarterly business reviews with clients; and support both client and qualification audits
Implement system change requests if needed
Other related duties as required by business need
Our Ideal Candidate Will Have:
Project management experience with 2-3 years IRT or EDC systems - mandatory
Strong customer service ethic
Excellent written and verbal communication skills
Experience with risk and financial management
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com