This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on solving complex client challenges for high-value enterprise accounts? Spectrum Business is seeking a Client Services Manager III to lead tailored interactions and escalations for our most significant clients, ensuring seamless communication across sales, billing, technical support, and operations. This expert role is dedicated to continuous improvement and partnership, delivering meaningful impact throughout every stage of the client relationship.

How You’ll Make an Impact

Advocate for top-tier enterprise clients by guiding functional teams to resolve issues efficiently and enhance overall satisfactionLead account profile audits to ensure accurate updates and management across client portfoliosSupport client finance and technical teams by facilitating proper billing for services renderedRecommend improvements to internal processes and tools, driving better client experiences and operational efficiencyMonitor client activities proactively to minimize escalations and provide timely resolutionsEngage boundary partners in billing and operational reviews to ensure revenue assurance and minimize client churnTrack and report on account trends, installation, network service, maintenance and disconnect activities, aligning outcomes with client initiatives

Working Conditions   

Office environmentValid driver’s license with a satisfactory driving record as defined by Spectrum Business standardsDay and overnight travel may be required up to 40%

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Bachelor’s Degree preferred or equivalent combination of education and experience

Experience  

4+ years of telecommunications client services or sales client services experience

Skills   

Ability to read, write, speak and understand EnglishKnowledge of relational databases and ability to create stored proceduresAbility to manage multiple projects simultaneously, prioritize and organize effectivelyExperience working with cross-functional teams and building relationships with customersProficiency in MS Office, Salesforce and CRM toolsKnowledge of telecommunications industry, specifically cable television products and servicesUnderstanding of sales strategies and procedures

Preferred Qualifications

Experience

Prior experience in a retention or sales environmentPrior experience in the telecommunication industry working with large enterprise clients
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business1 Zip Code: 63021

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.