This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to elevate the experience for high-value commercial customers? As a Client Services Manager at Spectrum Business, you will manage interactions and escalations for VIP accounts, collaborating with cross-functional teams to deliver tailored solutions. Your expertise will strengthen relationships and drive business growth, ensuring our clients’ needs are met with precision and care. Your impact will be felt across every touchpoint of the customer journey.

How You’ll Make an Impact  

Collaborate with customer executives and technical contacts to align Spectrum Business best practices and product offerings with business strategySupport finance and technical personnel to ensure accurate billing for ordered and delivered servicesAdvocate for VIP customers by guiding internal teams in account profile audits and issue resolutionAddress escalations by coordinating with internal functions, providing proactive monitoring and process improvement evaluationsDrive add-on and renewal revenue by partnering with Sales and leveraging customer advocacy for broader account penetrationTrack and report customer account trends with regular summaries to both Spectrum Business leadership and clientsMonitor and respond to technical support and billing issues, escalating complex matters and delivering post-mortem analysis as needed

Working Conditions   

Office environmentValid driver’s license with satisfactory driving record per company standards

What You’ll Bring to Spectrum   

Required Qualifications 

Education  

Bachelor’s Degree or equivalent combination of education and experience

Experience   

4+ years of business-to-business sales or client services management experienceTelecom sales or client services experience

Skills   

Ability to read, write, speak and understand EnglishAbility to build and manage a client services team for large business customersAbility to maintain confidentialityAbility to prioritize and organize effectivelyAbility to manage enterprise-level clientsAbility to sell advanced business solutions to enterprise-level clientsKnowledge of internet technologies, functionality and servicesDemonstrated knowledge of data networking technologies (LAN, MAN, WAN, VPN)CLEC, telecom and fiber/metro Ethernet sales experience

Preferred Qualifications

Experience

Prior experience in a retention or sales environmentPrior experience in the telecommunications industry
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13528 Business Unit: Spectrum Business1 Zip Code: 78247

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.