About Us:

Rouse Services is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. Rouse tracks over $115 billion of assets and over $59 billion in rental and sale transactions annually. We leverage this data to deliver insights that support decision-making around asset management, disposition, and deployment.

Rouse clients range from small businesses to Fortune 500 companies. Backed by Ritchie Bros. (NYSE: RBA) since 2020, we are expanding into new verticals and international markets including Europe, the UK, Australia, and Japan.

Opportunity:

At Rouse, long-term client success is the core of our business strategy. Our client base is growing rapidly, and to support that growth we are building a dedicated Client Success team to proactively engage with customers, troubleshoot problems, and help drive our business forward.   

The Client Services Lead will oversee a portfolio of high-value enterprise clients while guiding a team of Client Success Managers. This role is responsible for deepening strategic relationships, driving adoption across complex organizations, and ensuring Rouse solutions are embedded in clients’ operational decision-making.

You will act as a senior leader within Client Services, shaping account strategy, ensuring delivery excellence, and identifying opportunities for growth across accounts.

What You’ll Do:

Serve as the senior relationship owner for enterprise accounts and strategic partner relationships, ensuring client satisfaction, retention, and growth. Lead and mentor a team of Client Success Managers, setting priorities, providing coaching, and developing best practices. Drive executive-level engagement with client leadership teams, aligning Rouse solutions with their strategic objectives. Manage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunities Translate client needs into actionable priorities across service delivery and account strategy. Oversee delivery of complex client implementations, ensuring quality, timeliness, and scalability. Develop frameworks and processes that allow Rouse to serve a growing portfolio efficiently. Partner with Sales leadership to identify and pursue expansion opportunities across accounts. Track and report on client health, adoption metrics, and business impact at the portfolio level. Lead presentations, quarterly business reviews, and executive workshops with senior stakeholders.

About You

You have a strategic, customer-first mindset and thrive in executive-level discussions. You’re skilled at balancing day-to-day client needs with long-term business objectives. You are an experienced leader who inspires and develops others. You are comfortable creating scalable processes and building alignment across teams.

You take ownership and are driven by results, both for clients and for Rouse.

What We’re Looking For

Education: BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering)

Work Experience: 5+ years professional experience with at least 5 in client services, account management, or customer success; 2+ years managing or mentoring teams.

Skills:                     

Excellent communication and presentation skills (written and verbal). Technical fluency (Excel, SQL, Salesforce); ability to translate complex data into business insights. Proven success managing enterprise client relationships at the executive level. Experience shaping account strategy and managing cross-functional initiatives. Highly organized, analytical, and detail-oriented.