Introduction At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future. As part of our global family, you'll unlock your potential, turning challenges into opportunities, and creating an impact on a global scale. Dare to innovate, and together, we'll craft a legacy of transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview At Artex, we truly believe it’s always possible to find better, smarter and more efficient ways to manage risk and capital. That’s what drives our team, fuels our culture and makes us one of the largest insurance managers in the world. Globally established-licensed in more than 35 domiciles, with more than 500 professionals operating out of 17 international offices, we have the proven resources and capacity to supply any alternative risk need. We serve more than 2,000 clients through 1,000-plus captives, cells and specialty programs. As a Client Services Director (“CSD”) you will possess significant captive experience, ensure exceptional service to both internal and external clients across a diverse portfolio. The CSD plays a key role in achieving business objectives related to client retention, satisfaction, operational performance, and continuous improvement. This role involves managing client relationships, overseeing financial processes, ensuring regulatory compliance, driving sales/retention efforts, leading a high-performing team to meet company goals and shaping client service transformation. How you'll make an impact Serve as the primary contact for a diverse portfolio of captive insurance clients Oversee financial management including fee structures, financial reporting, forecasting, audits, and GAAP compliance Ensure regulatory and legal compliance, lead interactions with regulators Develop and implement client board meeting strategies and attend board meetings to effectively deliver key financial information related to the captive Drive sales and retention through stewardship, whitespace discussions, and business planning Lead a client service team in meeting deliverables, providing feedback, mentoring, coaching, and developing talent Act as a company director and contribute to governance, risk, and compliance strategies Manage internal controls and contribute to continuous operational improvement About you Professional accounting qualification (CPA, CA, ACA, or ACCA) Bachelor’s degree in insurance, risk management, accounting, or finance 10+ years in financial services, including 8+ in captive insurance or reinsurance Minimum 5 years of leadership experience in a fast-paced, client-facing environment Deep understanding of financial statements, budgeting, forecasting, and regulatory frameworks Strong client relationship and stakeholder management skills Excellent communication, organizational, and decision-making abilities Company and Benefits Competitive salary up to $180k based on qualifications and experience. Competitive benefits include health insurance, pension, life and LTD insurance, bonus award, hybrid environment, flexibility, and optional Gallagher stock participation. We encourage all interested applicants to apply directly to Artex to be considered for the position, please at claire_smith1@artexrisk.com. Applications from external recruitment firms will not be accepted at this time. All applications are handled confidentially and in accordance with Artex's Privacy Policy, available on our website.