ABOUT US Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.   Our Mission:  Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs. Our Vision:  A world where patient diseases are conquered with the guidance of personalized diagnostics.   For more information, please visit www.biodesix.com.   OVERVIEW The Client Services Associate provides administrative support to members of the Client Services Specialist team and the Sales Team. Additionally, this role provides management of all administrative tasks to allow Client Services to focus on “holds” management and support.      JOB LOCATION & SCHEDULE:  Louisville, CO - Hybrid | 3 days On-Site Monday through Friday    RESPONSIBILITIES Triage of email inbound to appropriate Client Services Associate.  Continuous management of billing holds and tasks including obtaining insurance and demographics before and during the billing cycle.   Creates and orders tear pads for sites.  Orders kits and monitors delivery of those kits, reporting delays to the team.  Cross-trains on fundamentals of test request entry and basic sales support.  Orders Sales collateral  REQUIREMENTS Strong communication skills both oral and written  Manage and prioritize daily duties with incoming requests  Develop and adhere to a system for managing workload to ensure all tasks and requests for assistance are handled timely  Strong customer service skills for a variety of stakeholders across the organization  Handle confidential financial and personal information appropriately  Ability to tactfully handle stressful and difficult situations  Communicate and coordinate with internal departments   Ability to adapt to emerging situations and respond with a sense of urgency  Organized with attention to detail  Handles confidential financial and personal information appropriately  Ability to tactfully handle stressful and difficult situations  Communicate and coordinate with internal departments  EDUCATION AND EXPERIENCE High School Diploma required  Associates Degree or some college preferred  2+ years office administration and customer service experience  COMPENSATION Base Compensation Range $21.50 to $23.00 per hour Discretionary Bonus opportunity  Comprehensive health coverage: Medical, Dental, and Vision  Insurance: Short/Long Term Disability and Life Insurance  Financial benefits: 401(k), Flex Spending Account  120 hours of annual vacation  72 hours of paid sick time off   11 paid holidays + 3 floating holidays  Employee Assistance Program  Voluntary Benefits  Employee recognition program  Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.    Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.