The role delivers exceptional service to customers by understanding thei needs and providing guidance on products and solutions that are in their best interest. This role supports clients through multiple channels and collaborates with internal partners.
Your future duties and responsibilities:- Resolves questions and issues with sales agreements and account documentation.
- Coordinates the management of the documents' database; ensures the alignment and integration of documents in adherence to the client's standards.
- Analyzes information and provides insights and recommendations.
- Executes the end-to-end documentation processes for assigned sectors, including distribution, collection, review, and analysis.
- Reviews higher-risk client requests and confirms that proper authorizations have been received.
- Determines the type of documents and appropriate actions as requested and establishes procedures and processes.
- Reviews documents to verify that forms are correctly completed and that required formats are used.
- Executes data entry/processing/tracking to support document management activities.
- Develops and maintains effective relationships with team members and stakeholders to execute work and fulfill service delivery expectations.
- Understands risks inherent in the operating area and ensures appropriate actions, including accuracy and safeguarding of all documents.
- Follows and reinforces records retention guidelines and policies for the type of documentation, as required.
- Participates in core processes' design, development, implementation, and management.
- Supports change management work to ensure the achievement of anticipated benefits.
- Proactively contact all stakeholders through proper channels (emails, chat, or Outbound calls) in accordance with client policies.
• At least HS Graduate
• At least 6 mos experience in customer service with BPO
• Career shifters with CSR experience are all welcome to apply.
• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.