This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you an expert in billing and collections with a knack for resolving complex customer issues? As a Client Servies Account Specialist at Spectrum, you will serve as the primary advisor for carrier customers—leading cross-functional efforts to resolve billing inquiries, disputes and collection matters. Your analytical skills and collaborative approach will drive solutions that enhance the customer experience and ensure accurate account management.

How You Will Make an Impact

Proactively manage assigned customer accounts using phone and email as primary communication tools to enhance the customer experienceDevelop long-range service plans and positioning strategies to retain revenue and build customer loyaltyConduct regular meetings and account reviews, serving as a customer advocate to secure satisfaction and address concernsCoordinate with internal departments through written and verbal communications to resolve client needs and inquiries, including leading internal conference callsMaintain and update internal databases with accurate customer information and ensure compliance with control procedures and contract trackingSupport internal teams such as Customer Experience, Marketing, Product and Collections with customer notifications, business intelligence and communication activities.Utilize desktop tools and billing/CRM systems to effectively resolve customer issues and prevent escalationRetain customers by probing for satisfaction, skillfully managing negotiations and resolving complaints using strong listening and decision-making skillsMonitor internal reports for process compliance and may assist in analyzing customer surveys. Stay current on post-sales support systems through training

Working Conditions

Office environmentExposure to moderate noise levels

What You Will Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree or equivalent combination of education and experienceExperience3+ years of CSG or other billing system experience2+ years of sales relationship administration experience2+ years of Salesforce.com or equivalent CRM experience

Skills

Ability to read, write, speak and understand EnglishCourtesy, patience and professionalism in customer relationsEffective prioritization and organization of multiple projects and tasksAbility to collaborate and demonstrate strong teamwork and thrive in a fast-paced, structured and high transaction environmentCapability to work independently and while seated for prolonged periodsProficiency with computers and software applications including Word, Excel, billing systems and Salesforce.comComposure in stressful situations with skills to diffuse challenging customersStrong critical thinking, analytical and communication skillsIntermediate proficiency in relevant software applications or technology

Preferred Experience

College coursework in accounting or related field or equivalent work experience preferredAccount Coordinator experience
CAM300 2026-75983 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.