Internal Job DescriptionJob Title: Client Services Executive, OneKey, UKIContract: PermanentLocation: HybridReporting to: Associate Director, Client Relationship, OneKey Business Unit: Market IntelligenceRole SummaryThe role of Client Services Executive within the UKI OneKey Client Relationship team focuses specifically on supporting UKI OneKey small to medium sized client affiliate companies in collaboration and additionally support of the field based CSM team and wider Market Intelligence BU.This will include owning the daily management and prioritization of incoming requests from ASKIQVIA for OneKey.  Taking accountability for the triage and management of incoming queries, production of weekly and monthly reports, maintaining process documentation and provision of client communications.About the TeamThe OneKey Client Relationship team have a wide range of solutions and services that are provided to many areas of Life Science, EBP and Pharmaceutical companies. The focus is to provide a high standard of ongoing service for all OneKey solutions in line with client contracts. This is delivered via a blend of field and office-based roles across the team where needed. This support role will interact with all aspects of the IQVIA UK team.Key Responsibilities:Building Strong Relationships with key stakeholder clientsDelivery of Client Service Excellence in line with SLAs and Client Service ChartersDaily management of UK Client Solutions Support Inbox and ASKIQVIA ticket processTriage and logging of all client requests and organizing investigation and responses with relevant internal teamsManage the distribution of OneKey monthly reports to all clients, working with off shore teamsResponsible for all OneKey clients and internal notifications regarding OneKey updates, outages, NHS changes, and client specific eventsMaintain and manage all client documentation, Contracts / SLAs, Client Knowledge Hub LibraryMaintain full understanding of the processes related to UKI OneKey and added value servicesCollaborative daily working with the Client Solutions teamCreate Opportunities within SFDC for invoicing of contracted servicesEnsure compliance of storing and keeping up to date client materials in central repository.Continually develop and update own knowledge and understanding of pharmaceutical industry, IQVIA organisation and offerings and that of assigned client baseProvision of OOO contact for all UK field based CSMsPersonal Skills, Education and Experience Required:Excellent Team player with the ability to work under own initiativeSelf-motivated, driven to succeedAbility to organize and prioritize own workloadAccount exeutive/service experiencePrevious experience working in a service partnership with clientsUnderstanding of the pharmaceutical industry and NHS in UKExcellent written and verbal communication skillsCompetent in the use of Microsoft office, to deliver professional client communications including Word, PowerPoint and Excel and internet presentationsGood interpersonal skills and ability to interact at all levels within an organization

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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