Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Specialist

What does a successful Client Service Specialist do at Fiserv?

This role will be the primary contact and act as the internal owner for a portfolio of financial institutions merchants.  Responsible for handling inquiries that come in from inbound agents, ensuring that responses are completed within 24 hours. This position primarily focuses on working inquiries from various banks, including TD, Fidelity, and Truist merchants.

What you will do:

Supports the retention and growth of a client portfolio and assures client satisfaction by maintaining an overall relationship with clients.Responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas. Must maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression managementCreate and maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.Managing inquiries from banking clients and handling account changes, particularly related to DDA (Demand Deposit Account).Addressing account number changes and tier-2 inquiries without providing technical support.Manage at least 40 cases daily Handle client issues  end-to-end, setting up terminal profiles Assists with cost acceptance and streamlining communication for incident resolution, ensuring timely information dissemination.Educate customers on relevant industry information and provide training products, reporting, and self-service tools.

What you have to have:

2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience.High School diploma or equivalent

What would be great to have:

2-year degree or equivalent work experience.2 years’ relationship management experience

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.