Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Retention Specialist

What does a successful Client Service Retention Specialist do at Fiserv?

As a Retention Specialist, you will be responsible for retaining client relationships for small to mid-sized businesses. The role responds to at risk clients identified by event triggers and predictive attrition analysis through reactive and proactive efforts. The role is responsible for building strong relationships, merchant education and issue resolution.

What you will do:

Responsible for responding and resolving client issues at the point of contact through both reactive and proactive efforts for day-to-day merchant inquiries.Establish a rapport with clients through verbal and written communication.Will make outbound calls to merchants for targeted core projects and campaigns.Recommend value added products and services.Navigate through multiple CRM systems.

 

What you will need to have:

1-3 years of payments or financial industry experience Proficiency with Microsoft Office Suite ProductsKnowledge of payment processing and products, platforms, systems, and operational areas preferred.High school diploma or equivalent education and/or equivalent military experience.Located  in Omaha, Hagerstown, or Coral Springs area.

What would be great to have:

Associate’s degree or equivalent work experience.2+ years of experience in customer service or a related contact center role.

Salary Range:

$40,000.00-$50,500.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.