Client Service Representative Supervisor

We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Representative Supervisor at VCA Sacramento Veterinary Referral Center.

Under the direction of the Client Service Manager, the Client Service Supervisor oversees the daily operations of the client service team and performs a wide range of administrative activities related to:

Quality patient care and excellent client serviceStaff leadership and developmentFinancial and accounting supportMarketing and promotion of servicesCompliance with hospital policies and protocolsEffective business operations

The ideal candidate is a reliable self-starter, thrives in a fast-paced environment, and demonstrates strong leadership skills. Successful applicants will have leadership experience, a positive attitude, and a friendly demeanor toward both animals and people. Attention to detail, multitasking ability, and a commitment to high-quality customer service are essential.

Skills and Qualifications

Excellent knowledge of client service and communication center operationsStrong organizational and time management skillsStrong client relations and interpersonal skillsIntermediate to expert computer skillsExcellent oral and written communication skillsStrong supervisory and coaching skillsSelf-starter and team player with problem-solving abilityAbility to lift up to 40 poundsMinimum 2 years of leadership experience requiredFlexible schedule to ensure coverage, including days, overnights, weekends, and holidays

Job Responsibilities

Leadership & Staff DevelopmentInterview, train, coach, mentor, and provide disciplinary action as appropriate.Deliver on-the-job training to develop associate skill sets and communicate performance expectations.Assist in creating and conducting associate evaluations for front desk staff.Operational OversightManage day-to-day client service operations at the front office and ensure smooth interdepartmental relations.Enforce hospital policies, procedures, and protocols to maintain efficiency and compliance.Identify workflow issues and recommend solutions to improve client service and operational processes.Client RelationsResolve informal client complaints promptly and report trends to the Client Service Manager.Act as liaison between the front office and other department supervisors to ensure seamless communication.Administrative & Financial DutiesAssist the Client Service Manager with daily operational tasks.Handle communication of financial information to clients and doctors.Develop, implement, and maintain reporting tools and queries to manage business performance.Decision-Making & Problem-SolvingMake sound decisions on behalf of the department that reflect the best interests of the hospital and clients.Provide recommendations for non-routine situations and potential problems.

Compensation & Benefits

VCA Animal Hospitals offers competitive compensation and benefits, including:

Medical/Dental/Vision insurance401(k) retirement planPaid vacation, holidays, and sick daysGenerous pet care discountsHealth and well-being programs

Pay range: $24-$28 per hour, negotiable based on education, experience, and credentials

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.