Client Services Representative

 

     

Position Summary

The Client Services Representative  is responsible for client contact management through e-mail, telephone, and resolve client inquiries/complaints.

Duties & Responsibilities

Client contact management (handling client contact via email/telephone/in-person) Resolve client inquiries, issues and/or complaints Assists in resolving financial issues/complaints as necessary Track client jobs and report progress Coordinate client needs with laboratory production managers Assist and coordinate with branch offices/other BV units as required Assist in maintaining client relations when required Perform onboard process for new and existing clients Participate in renewal process by generating quotations and sending to clients for approval Schedule and host regular client meetings including agenda and presentation preparation Attend conferences/shows/events or provides assistance when required Comply with occupational health and safety legislation, BV Group Policies and Procedures, OSHA, NIOSH, and ISO standards. Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)

Other duties or tasks as assigned by manager

Experience, Qualifications & Required Skills

BS or technical diploma in Science, preferably in Chemistry Some laboratory experience an asset A minimum of 1 year client service experience Excellent communication skills, both verbal and written English Excellent computer skills, particularly with MS Office applications Strong interpersonal skills – outgoing, positive, tactful and flexible Strong organizing and problem solving skills to effectively handle time critical issues Able to work independently and with others