Client Service Representative (CSR)

VCA All Animal Hospital of Orange Park | Full-Time

VCA All Animal Hospital of Orange Park is seeking an experienced Client Service Representative to join our dedicated and compassionate team!

At VCA Animal Hospitals, we take our mission seriously:
Your pet’s health is our top priority, and excellent service is our goal.

With every interaction, we strive to exceed pet owners’ expectations by delivering exceptional care, clear communication, and genuine compassion.

We’re looking for a personable, detail-oriented, and highly professional “service extraordinaire” who thrives in a fast-paced environment and is passionate about helping both pets and the people who love them.

Why Join the VCA All Animal Family?

All Animal Hospital has proudly served the Orange Park community since 1980, providing high-quality veterinary care in a warm and welcoming environment. Our full-service, AAHA-accredited hospital offers general wellness care, surgery, advanced diagnostics, boarding, and bathing services.

Our AAHA accreditation reflects our commitment to the highest standards of veterinary medicine and client service—and our Client Service Representatives play a critical role in upholding that reputation every day.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the entire hospital experience. You are often the first and last point of contact for our clients, making your role essential in building trust, confidence, and long-lasting relationships.

The CSR is the hub around which the hospital operates and is responsible for ensuring smooth communication, outstanding service, and a positive client experience.

What You’ll Do

Customer service and administrative duties include, but are not limited to:

Greeting clients and their pets warmly and professionally

Answering phones, scheduling, and confirming appointments

Guiding clients and pets to exam rooms and assisting with patient flow

Making outbound calls for appointment follow-ups and prospective clients

Presenting and explaining fees and treatment estimates

Processing payments and handling financial transactions accurately

Recommending and coordinating products and services, including prescriptions

Educating clients on non-medical pet care and preventive health (heartworm prevention, flea & tick control, housebreaking, etc.)

Managing medical records, charts, reports, and correspondence

Maintaining a clean, organized, and welcoming hospital environment, including light cleaning and removal of animal waste

What We’re Looking For

The ideal candidate is customer-focused, organized, and calm under pressure. We are seeking someone who:

Has prior customer service experience (veterinary or medical experience preferred, but not required)

Communicates clearly and professionally with clients and team members

Is compassionate, reliable, and detail-oriented

Can multitask effectively in a fast-paced environment

Works well both independently and as part of a collaborative team

Maintains a positive attitude and commitment to exceptional service

Thrives in a fast paced environment

Compensation & Benefits

We offer competitive compensation and a comprehensive benefits package for eligible employees, including:

Medical, Dental & Vision insurance

Paid vacation and sick time

Paid parental leave

401(k)

Employer-paid life, short-term & long-term disability insurance

Generous personal pet care and product discounts

Access to the people, resources, and career growth opportunities of a large veterinary community

Free wellness and mental health resources (including Headspace)

Referral bonuses and career development opportunities

$16 – $20 per hour, based on experience and skill set.

Ready to Join Our Team? Apply Today!

If you’re passionate about pets, people, and providing exceptional service, we’d love to hear from you.

Location:
760 Blanding Blvd
Orange Park, FL 32065

This position description reflects the general nature of the work performed and is not intended to be a comprehensive list of all duties. Management reserves the right to revise the job description or assign additional responsibilities as needed.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled.
For a complete EEO statement, please visit vcacareers.com.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.