VCA White Lake Animal Hospital is excited to expand our team and is looking for a passionate and dedicated Client Service Representative (CSR) to help us provide exceptional service to our valued clients and their beloved pets. If you thrive in a fast-paced environment and are committed to teamwork, strong work ethics, and excellent communication, we want to hear from you!

About Us
At VCA White Lake Animal Hospital, we are united by a shared love for animals and the desire to provide the best care for every pet that comes through our doors. We are committed to providing top-tier client service, outstanding patient care, and ongoing education for pet owners. We are a supportive and fun team that enjoys what we do and the relationships we build with both our clients and coworkers.

Why We Need You
As the first point of contact for our clients, the Client Service Representative plays a pivotal role in shaping the experience at VCA White Lake. You will be the welcoming face of our practice, ensuring each client feels valued and well-cared for. Your ability to manage multiple tasks with a positive, helpful attitude will help us maintain the high standards of service and care that our clients expect.

Key Responsibilities:

Client Engagement: Greet clients and their pets warmly, answer phones, and guide them through the hospital experience.
Appointment Management: Schedule, confirm, and follow up on appointments, ensuring clients' needs are met in a timely and efficient manner.
Customer Communication: Make outbound calls for follow-ups and to engage prospective clients.
Billing and Payments: Present and explain fees to clients, process payments, and handle financial transactions.
Product and Service Guidance: Recommend and educate clients on essential pet care products and services, including prescriptions and preventative care.
Client Education: Provide valuable information to clients about pet care, including heartworm prevention, flea/tick control, and overall wellness.
Record Keeping: Maintain accurate medical records, manage charts and reports, and handle all hospital correspondence.
Facility Maintenance: Help ensure the hospital is clean and organized, both inside and outside, and assist with the removal of animal waste.

What We’re Looking For:

A positive, team-oriented attitude with strong attention to detail.
Excellent communication skills and a passion for delivering outstanding customer service.
Ability to manage a variety of tasks in a fast-paced environment.
Strong work ethic, dependability, and a commitment to our values of respect and compassion.
Previous customer service experience, preferably in an animal care or medical setting, is a plus.

Compensation:
Salary: $16-18 per hour based on experience 
If you're eager to join a team that is dedicated to making a difference in the lives of pets and their families, apply today! We look forward to meeting you.
 

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.