IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. With a workforce of approximately 86,000 employees operating in over 100 countries, our mission is to create a healthier world through diverse expertise, innovation, and powerful capabilities.

We are excited to announce an amazing opportunity for a Client Services Representative!

This is a hybrid role based in Bratislava.

Responsibilities:

Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfactionAssists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or serviceEnsures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and qualityPartners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clientsMaintains effective internal communications with sales and production to keep all apprised on activities with the clientMonitors performance against existing service agreements and ensures client’s obligations are metResearches, analyses and responds to client needs that require an in-depth understanding of the client, specific business context, and/or therapeutic marketConduct product/services and process trainings for clients and other employees.Conduct service meetings at client sitesPrepares regular standardized and/or ad-hoc reports for clients

Requirements:

Bachelor's Degree3-5 years of related work experience.Background and experience within the Pharmaceutical industry is a plusProficiency in Slovak/Czech and EnglishProficiency in PC applications, especially in Excel and PowerPointAI chatbot model usage is a plusAbility to communicate effectively with various levels in the organization (written and oral)Demonstrated problem solving, analytical and strong customer service skillsDemonstrated ability to develop and maintain relationships in a diverse business environmentAbility to travel to clients as appropriate

Why Join Us?

You will be part of a global, publicly listed leader in the healthcare market.You will work with a great leader, who cares about people, atmosphere and work life balanceWe will reward you with an attractive salary and package for your performanceYou’ll have an opportunity for a career growth within the Client Services team

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com