Client Service Representative VCA Monte Vista Hospital has 2 Doctors. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. **Why join VCA Monte Vista Hospital?** We are passionate about supporting Client Service Representatives and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Client Service Representative career has to offer. We are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! + Access to the people and financial resources of a large veterinary community + Leadership opportunities + Career development programs + Opportunities to give back through strong shelter partnerships and VCA Charities + Continuing education allowance + Tuition support and sponsorships + Registered Veterinary Technician Schooling opportunities + Free mental health and wellness subscriptions (Head Space) + Referral bonuses + Competitive wage + Medical, dental & vision insurance + Generous pet care discounts + Life, long and short-term disability insurance + Paid parental leave + Paid vacation (2 weeks to start) and sick time + 401(k) + Full-time and Part-time positions available (Four 10-hour schedule available) **Why We Want You!** As a valued member of the VCA Monte Vista Hospital team, you will help create a welcoming, low-stress environment for both our clients and their pets. Your mission is to earn the trust of every pet parent through excellent client service, which allows our medical team to provide the highest standard of care. We’re looking for someone who is ready to put their skills and knowledge into action. The role includes, but is not limited to: + Providing excellent customer service: greeting visitors, answering phones, assisting clients. + Checking in clients and patients, and guiding them to exam rooms. + Triaging patients with appropriate urgency, especially in emergencies. + Communicating clearly with coworkers regarding patient status, check-in, and discharge. + Supporting a team-oriented environment with reliability and collaboration. + Presenting and explaining fees, and processing payments accurately. + Remaining calm, professional, and solution-focused in busy or stressful moments. + Answering client questions and educating them on products, flea/tick prevention, vaccines, and basic in-house tests. + Accurately managing medical records, charts, reports, and correspondence. + Assisting with hospital upkeep maintaining cleanliness both inside and outside the facility, including safe handling of animal waste. You may sometimes work under pressure depending on hospital flow, but you will always have the support of your team. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, and more! **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com