Client Service Representative At **VCA Aledo Animal Hospital** , our mission is simple: _Your pet’s health is our top priority, and excellent service is our goal_ . We’re passionate about exceeding expectations—both for our clients and their beloved pets. If you’re a personable, reliable, and highly professional individual, we’d love to have you join our team as a **Client Service Representative (CSR)** . **Why This Role Matters** As the face of our hospital, the Client Service Representative sets the tone for each visit. You’ll be the first point of contact for clients and their pets, playing a crucial role in building trust and creating a welcoming, compassionate environment. The CSR is the central hub of the practice—coordinating communication, appointments, and service delivery to ensure every experience is smooth and supportive. **Location** Willow Park, Tx **Schedule & Hours** This is a **full-time position** , working **four days per week** with **every other Saturday** required. Hospital hours are: Monday - Friday 7:30am to 5:30pm Saturday 8:00am to 12:30pm **Key Responsibilities** + Greet clients and pets warmly, ensuring a friendly and professional atmosphere + Answer phones, schedule and confirm appointments, and assist with client check-in/check-out + Place outbound calls for follow-ups and prospective client outreach + Explain fees, process payments, and promote services and products + Educate clients on general animal care topics such as flea & tick prevention and pet wellness + Maintain accurate medical records and manage correspondence + Keep the facility clean and organized, including routine maintenance and sanitation **What We’re Looking For** + Strong interpersonal and communication skills + Ability to handle multiple tasks in a fast-paced environment + A passion for animals and commitment to excellent client service + Previous customer service or veterinary experience is a plus, but not required **What We Offer** + Competitive compensation + Medical, dental, and vision benefits (for eligible employees) + Generous discounts on personal pet care + A supportive team environment and opportunities for career growth If you’re excited to be part of a mission-driven veterinary team that truly values pets and people, apply today! **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com