We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Wire Transfer Team is responsible for executing and monitoring domestic and international wire transactions in an accurate, timely, and compliant manner. This team plays a key role in ensuring the secure and efficient movement of funds while adhering to internal policies and external regulations. As a Client Service Representative supporting our Wire Transfer Team your role will be integral in ensuring accuracy, completeness and compliance of all transactions.

At CIBC we enable the work environment most optimal for you to thrive in your role.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

AML & Compliance - You will review all wire requests for accuracy, completeness and compliance with banking regulations and CIBC policies. You'll monitor fraud alerts and escalate suspicious transactions according to protocol.Records Management - Maintain accurate transaction records. This role will require you to process between 40-60 wires daily. Which means accuracy and efficiency is a key part of the Job.Business Support - You'll process outgoing wire transfers using our internal system (COINS). You will work closely with the fraud team to flag and prevent possible fraudulent transactions. This is a fast paced environment you will be someone that can be agile with business needs.

Who you are

You have experience in. You have experience in the banking industry and customer service experience. You have knowledge in AML and compliance. You have familiarity with cross-currency wires.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

81 Bay Street, 4th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking, Communication, Customer Engagement, Customer Experience (CX), Customer Service