As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Service Manager

Locations: Basildon, Essex | Hybrid

Get To Know Us:

The Client Service Manager is responsible for ensuring the successful delivery of services to clients, fostering strong relationships, and enhancing overall customer satisfaction. The role requires a mix of customer support, communication, problem-solving, and project management skills.

Why You Will Love It Here!

Flexibility: Hybrid Work ModelYour Future: Professional Development Reimbursement including access to SS&C UniversityWork/Life Balance: Competitive holiday schemeYour Wellbeing: Competitive benefits designed to support the wellbeing of our staffDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-customised throughout your careerWhat You Will Get To Do:

Service Management

Develop existing client relationships with relevant ClientsLiaison with the clients' oversight team to ensure that service meets requirementsManage the communication and participate in resolving any service issuesUnderstand client’s business /productsKeep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback

Issue Management

Contact points for day-to-day service issues raised to or by Client or internal contactsProduce & maintain Service Issues Log on a weekly basisDay-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIsAttend (weekly) Client conference callReporting KPIsReview and validate KPI pack informationMonitor service against KPIs and dispatch monthly KPI reports within agreed service levelsProvide commentary for KPI packEnsure relevant information is available for Lead CSM representation at weekly Stream meeting

Communication

Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate formatLiaise with internal operational/IT counterparts to facilitate information flow and appropriate actions

Meeting Management

Participate in meetings (internal and external) & conference calls, as requiredAttend necessary internal prep meetingsInvolvement in the completion of supporting meeting documentation – agenda, minutes, actions etc.

New Business & Promotional Activity

SS&C Products & ServicesDevelop SS&C product knowledge

Team Management

Sharing Best PracticeInitiate and participate in departmental Best Practice discussions cross streams

Additional responsibilities

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development

What You Will Bring:

Experience in a financial services environment, within a client relationship role.Ability to manage high-pressure situations with professionalism.Familiarity with industry-specific tools or platforms relevant to the client base.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.