Corporate and Institutional Banking (CIB)

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Accountable for daily client services quality to maximize client satisfaction.

Provide excellent client service support for high client satisfaction rating and reference-able client base

Lead the client’s service requirements on behalf of the business both internally and externally

Lead Client Service Review process ensuring stakeholder alignments including adherence to criteria in order to deliver the client service requirements

Proactively ensure Securities Services is the best connected and can demonstrate the best understanding of the client service priorities, goals and expectations

Demonstrate a high degree of teamwork and collaboration with global Securities Services teams and the broader HSBC network to deliver solutions to the client.

Ensure the HSBC values are present in everything we do, both individually and as an organisation. Displaying the behaviours of client knowledge and client focus, being a positive, helpful and driving team player, dependable and do the right thing, open to different ideas and cultures, connected to clients, internal stakeholder and each other.