The Commercial Banking Client On-boarding (CBCO) Know Your Customer (KYC) Organization will be the team supporting client coverage with the fulfillment of Anti-Money Laundering (AML)/KYC requirements.

As a Client Service Associate within the Commercial Banking Client On-boarding (CBCO) Know Your Customer (KYC) Organization, you will partner with Bankers and AML/KYC Operations to ensure client records are compliant with regulatory standards and that due diligence is completed accurately and on time at both the start and renewal of client relationships. You will proactively manage expectations, take ownership of the KYC/AML process, and promote high-quality portfolio management. Key responsibilities include timely completion of deliverables, resolving process inefficiencies, mitigating operational risk, escalating issues, supporting client selection, and independently overseeing due diligence renewals.

 

Job Responsibilities:

Proactively manage client and partner expectations through a consultative approach, ensuring clear understanding and alignmentDemonstrate strong ownership of the KYC/AML process and deliver an exceptional client experienceEnsure timely completion of all KYC/AML deliverables, holding internal partners accountable for their responsibilitiesMaintain a thorough and up-to-date understanding of KYC/AML procedures, effectively navigating and resolving any delays or inefficienciesMitigate operational risk by maintaining vigilant awareness of process risks and implementing best practicesAppropriately escalate risk-related issues and drive them to resolutionSupport bankers in the client selection process to effectively manage client riskIndependently oversee the renewal cycle of Due Diligence Forms in partnership with Relationship ManagementEnsure timely and high-quality portfolio management, consistently meeting or exceeding quality standards

 

Required qualifications, capabilities and skills:

Demonstrates ability to identify AML risks and effectively apply AML/KYC policy conceptsStrong verbal and written communication skillsExcellent time management and organizational abilitiesStrong analytical and problem-solving skillsWillingness and ability to travel as needed (less than 25%) to support client coverage teams

 

Preferred Qualifications, Capabilities, and Skills:

Bachelor’s degree (BA/BS) or equivalent experience in financial servicesWorking knowledge of risk factors for specific products and industriesProven multi-tasking skills and ability to leverage internal resourcesExceptional attention to detailStrong client focus and effective cross-team collaborationSelf-motivated, independent, and adaptable in a team environmentExperience in credit training, underwriting, and managing client relationships and product usage

 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.