Join the team as a Client Service Associate and Drive Global Growth!

As a Client Service Associate in EMEA Client Service Team, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint. You will act as a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. 

Job responsibilities

Develop a relationship with your clients and be proactive in identifying problems and themesStart interacting with other teams to collaborate and problem-solve and be empowered to initiate change to further drive superior service improvements and product offeringBecome familiar with our industry with a thirst for learning new productsConcentrate on developing a risk appetite to prevent and protect the firm and our clientsAdhere to the department policies and procedures for client requestsKeep building and continually revamping the client relationshipShare your knowledge and become a mentor to help your team succeedHandle complex relationships and high profile portfolios, while providing service at the same level for all clientsEngage professionally in person, emails and on the phone to assist with every client need or issueWork independently and in a team environment to maximize productivity in a most efficient mannerInvestigate root causes of process inefficiencies and make proposals on opportunities for process improvement

Required qualifications, capabilities and skills

Proven experience in customer service, operations, treasury, sales and portfolio managementA strong aptitude for strategic thinking and tactical executionExcellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlinesExcellent verbal and written communications skills; able to effectively communicate clearly and conciselyStrong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partnersAbility to use data to create metrics and reportingProficient in MS Office (Excel, PowerPoint, Word)

 

Preferred qualifications, capabilities and skills

Work experience in banking or the financial service industry