ADP is hiring an Client Service - Fraud Support

Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be the opportunity you’ve been searching for. Read on and decide for yourself.

 In this position you are responsible for ensuring ADP’s compliance with regulatory (e.g., regulation E) and third-party requirements.

The nature of what you do every day will not change – you will identify, research and resolve complex issues related to credit and debit fraud, disputes and chargebacks. Ability to analyze and manipulate data from a variety of sources and make recommendations for improvement and solutions. Seek timely and reasonable solutions. Ability to create quality and effective reports to drive operational efficiencies. Assist with escalated client issues. Still, every day will be different because the questions you receive will vary, as will the solutions you provide.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. You will have the opportunity to continually upgrade knowledge and skill base relating to both new and existing products to help you increase proficiency in a technical and operational support capability. As a result, you will effectively troubleshoot, replicate and develop resolution for client issues. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

 

 

What you’ll do: Responsibilities

What you can expect on a typical day:

Client Support. You will help our clients through relationship building to research, analyze and determine resolution to issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skill base relating to both new and existing products to increase proficiency in a technical and operational support capability. Remain current with emerging technology in order to provide technical and operational support for new product rollouts and/or existing offerings. Remain proficient on networks, operating systems, hardware, software, databases, Internet and related products. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound escalations/issues. Daily phone time may increase during peak seasons.

TO SUCCEED IN THIS ROLE: Requirements

  • Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
• Escalate operational gaps or compliance concerns to management.
• Participate in compliance related training and communication programs, as needed. At least three through five years of experience in a customer service environment

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. 

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.