Job Overview

Ensures clients obtain maximum value from products and services by providing high-quality support and building strong working relationships. This role works closely with clients and internal teams to support service delivery and help drive adoption of data and technology solutions. The position offers the opportunity to develop technical expertise, gain client-facing experience, and contribute to impactful outcomes.

What You Will Do

Serve as a primary day-to-day contact supporting client needs and requests

Ensure timely and accurate delivery of client products and services

Build and maintain strong client relationships to support long-term success

Partner with internal teams to support service delivery and resolve issues

Monitor service performance and ensure client expectations are met

Research and analyze client inquiries and provide effective solutions

Participate in client meetings and support client engagements

Technical Skills & Learning

Develop and maintain knowledge of platforms, tools, and data solutions

Quickly learn new systems and technologies to support evolving client needs

Translate technical concepts into clear, user-friendly guidance

Support training and onboarding for clients and internal team members

Assist in delivering training on tools, platforms, and processes

Growth & Opportunities

Build technical and client service expertise in a dynamic environment

Gain exposure to data, analytics, and technology-driven solutions

Develop skills in client relationship management and problem-solving

Collaborate with cross-functional teams and experienced professionals

Qualifications

Bachelor’s degree or equivalent experience

Experience in client service, account support, or a related field

Strong technical aptitude and ability to learn new systems quickly

Strong communication, analytical, and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Experience working with data, reporting tools, or analytics is a plus

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.