Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Analyst

What does a successful Client Service Analyst do?

At Fiserv, our commitment to enabling client success is paramount. As a key member of our team, the Client Service Analyst manages day-to-day interactions with a specific client base and interfaces with internal production staff, technology, and other internal teams. The role involves fostering positive relationships, providing exceptional support, and ensuring the accurate and timely completion of assigned work.

What you will do:

Troubleshoot, diagnose, and resolve basic to moderately complex functional technical and/or operational problems under general supervision.Manage client relationships by providing exceptional service and communication throughout the resolution process and oversee interdepartmental coordination for escalated issues.Prepare periodic reports and activity logs on client relationship status, ensuring accuracy and timeliness.Participate in release testing and conduct knowledge transfer sessions internally and with clients as needed.Provide after-hours support on a scheduled basis and attend client calls to review outstanding tickets and provide solutions.  Be available for on-call duties at least twice a year.Utilize tools and systems provided to complete assigned responsibilities efficiently.

What you will need to have:

3+ years of experience in providing service support and managing client accounts.Proven experience in troubleshooting and resolving technical (software, application, operational) problems.Bachelor’s degree in a relevant field and/or equivalent military experience.Excellent communication skills, both written and verbal, with the ability to interact effectively across various levels of the organization.Strong organizational skills and the ability to multitask in a fast-paced environment.

What would be great to have:

2+ years of experience in the financial services industry.Demonstrated problem-solving skills with a focus on innovation, research, and analysis.Experience in conducting release testing and hosting knowledge transfer sessions.Familiarity with Fiserv products and services, and ability to provide creative solutions based on industry and product knowledge.

Important information about this role:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.