If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.

 

As a member of the Equity Swap Middle Office Client Service team, you will be responsible for ensuring all aspects of trade lifecycle needs for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal stakeholders as required. You will be expected to utilize communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.

Job responsibilities

Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.Manage day to day responsibilities will include trade break reconciliation across Global desks, swap reset reconciliation, dividends investigation, financing discrepancies, cashflow settlements, corporation action queries, managing technology issues, client reporting queries and resolving client inquiries in a timely manner.Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.Required qualifications, capabilities, and skillsKnowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.Ability to multitask multiple client queries in a fast paced environment.College Degree RequiredPreferred qualifications, capabilities, and skillsProficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.

 

 

This role is currently hybrid, but it is likely to change to a full-time, in-office schedule at any time. 

Please note that relocation and sponsorship will not be provided.